A few things you need to consider before you call PC Medic out.

PC Medic will do our best to repair your computer. But there are a few factors that need to be explained before any work has taken place.

1) It is the customers responsability to do any backups before PC Medic start any repair work on the computer. e.g.Files/Pictures/Emails/ and any other data etc. PC Medic cannot be held responsible for no backups or loss of any data on any storage device, i.e.: harddrive/cd/floppy etc.

2) PC Medic will repair a computer at the customers cost. i.e.: hardware/software and labour.

3)PC Medic will re-install any software that needs to be installed onto the computer, only if a genuine and original disks are supplied, we will not at any time install any copies of disks or licenses. (This is to protect yourself and PC Medic from any issues or legalalities that may arise from copyright protection).

4) If a full Installation is required of an operating system i.e.: win95/98/me/2000/xp etc a genuine license and disk needs to be produced to PC Medic for installation. If no disk or license is produced, then the customer needs to buy a genuine copy before installation is started.

5) Sometimes a fault cannot be picked up until an installation of an operating system has started or has finished. If this is the case then the customer will be informed that they have a hardware problem and new hardware is required to complete the repair.

6) When a full installation is required of an operating system and drivers, then work on the computer is complete. If a customer requires additional software/hardware added after this, and then there are issues with the hardware/software, then PC Medic is not responsable for this. The software/hardware either needs to uninstalled from the computer or replaced.

7) When a network has been installed either wired or wirless, PC Medic is not responsible for any software/hardware issues that arrise after completion of the network. Issues may already have been in place with software/hardware. PC Medic does not and will not configure any software/hardware that does not belong to the network setup. Only routers/switches/hubs/network cards/firewalls/anti virus will be configured for the network. Any issues that arrise after the network has been complete, then there will be additional charges, no exceptions.

8) After a full installation or repair of a computer has taken place, and a customer calls PC Medic to rectify a problem that has arisen from a customer installing software or hardware the a labour charge will incur.